Mercure Newcastle Airport 4 stars

Customer review rating (ALL Rating) 4.6/5 452 reviews

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Mercure Newcastle Airport - Image 1
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2 Williamtown Drive, 2318 WILLIAMTOWN, Australia

Description

Hotel extras

  • Centrally located between Newcastle & Port Stephens

  • Close to Quad bike adventures on Stockton beach

  • Newcastle Airport has 9 destinations with direct flights

  • Car parking available (cost applies)

Our accommodation(s)

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Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318 WILLIAMTOWN
Australia

GPS:-32.810072, 151.843465

Telephone
Fax +61 2 4033 8900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MACH ONE

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  452 reviews

TripAdvisor Rating  4.5/5  336 reviews

An unsatisfactory choice

TripAdvisor rating 1.0/5

GregB842 TripAdvisor review

As we had an early flight, we thought we would stay close to the airport. We booked before we arrived, but the check-in process was cold & dismissive. I requested a high floor with a view of the airport. We were allocated a room on the roundabout entry to the airport precinct on the 1st floor. We entered the room which had a heavy smell of cigarette smoke from the previous occupiers. The doona on the bed was thin with all the padding pushed down to the feet. The hotel was isolated & there was no ability to shop for some basics, Our experience was less than satisfactory. We requested a shuttle drop-off but were told the shuttle bus outside was not operating.

Great flexibility around travel disruptions.

Customer review rating 4.5/5

Paul O. Business - Confirmed reviews ALL

I stay regularly on business. Last week I had a number of travel disruptions and ended up cancelling and re-booking within a couple of hours. Hotel reception very flexible and accommodating which made the disruption much easier to deal with - very good.

Dear Paul O., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Good location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

All good

Dear Paul K., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Missing customer service

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The hotel is OK but I am an Accor member and it seems none of my stays are accounted for and I need to manually do it. I have provided my membership number and it never gets accounted. Also invoices are not provided on a normal basis

Dear Ricardo F., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations. As I tried to mention on the phone with you today, we do not have your membership number on file and it is not connected to your work email address. We are unable to look it up for this reason. Please provide it to the Front Desk team on your next stay with us. I can also see where your recent invoices have been emailed to you so if you haven't received them, please let us know. We always do our very best to deliver excellent guest service to all of our guests however this isn't always possible if we aren't provided with the information to make your stay with us enjoyable. We appreciate your sharing your concerns. Sincerely, Marcus Leigh General Manager

Good stay

Customer review rating 5.0/5

Rob E. Solo - Confirmed reviews ALL

Good

Dear Robert E., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

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Other web-users rate our hotel

  • 159 reviews 8.6/10 Location
  • 275 reviews 8.4/10 Room
  • 338 reviews 8.9/10 Service
  • 194 reviews 7.9/10 Food
  • 140 reviews 9/10 Cleanliness
  • 133 reviews 7.9/10 Comfort
  • 45 reviews 3.7/10 Value
  • 41 reviews 7.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.